As ecommerce matures and companies master reverse logistics, one consequence is the increasing rate of returns. The challenge in this new environment is not to only give customers a great return experience but protect profits.
Online shoppers make buying decisions based on sellers that offer easy returns. Poor return processes can impact customer relationships and reduce sales.
Register to download a complimentary interactive eBook that details how to get returns right, keep costs down, the primary causes of friction in the reverse logistics process and how to solve them.
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