Successfully Manage the Increasing Rate of Returns

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As ecommerce matures and companies master reverse logistics, one consequence is the increasing rate of returns. The challenge in this new environment is not to only give customers a great return experience but protect profits.

Online shoppers make buying decisions based on sellers that offer easy returns. Poor return processes can impact customer relationships and reduce sales.

Register to download a complimentary interactive eBook that details how to get returns right, keep costs down, the primary causes of friction in the reverse logistics process and how to solve them.

Key Focus Areas:  

  • An overview of new returns trends by the numbers 
  • Hot topics including proactively avoiding returns 
  • Case studies on how warehouse automation decreases fulfillment errors 
  • How to avoid unsorted returns piling-up in the warehouse 
  • Techniques to achieve the “perfect” return to keep customers happy 
  • How to use technology to manage the flow of information and returned product  

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